App / Casino
27ok collects only what it needs to run your account, process wallet activity through Nagad and Rocket, and keep your session secure. What we collect, why we keep it, and how you can act on it — that is what this policy covers. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and login credentials. When you make a deposit or withdrawal using Nagad or Rocket, the transaction reference, amount and timestamp are recorded in your account wallet history. We also collect device identifiers, browser type and session logs to keep your account secure and to resolve any access issues you report. We do not sell your personal data to third parties. We share data only where required to process a payment through a configured rail such as Nagad or Rocket, or where applicable law requires disclosure. Cookies and similar tracking tools are used to remember your session state, language preference and account login. You can adjust cookie behaviour in your browser settings, though some account functions depend on session cookies to work correctly. Retention periods follow what is operationally necessary and what local law in your eligible region may require. Where local law or your region's eligibility rules affect what we can offer, those constraints apply to how we store and process your records as well.
Transaction references from Nagad deposits and withdrawals are stored in your wallet history.
Rocket payment records are logged against your account for reconciliation and dispute reference.
Device and browser session data is retained to support account security and help resolve access queries.
Adjust cookie preferences in your browser; note that login and session functions rely on essential cookies.
This policy covers your account on 27ok and the data we process when you use it. It does not extend to third-party services linked from our platform. Each scope area below sets out what is and is not covered so you know exactly where our obligations begin and end. Availability of the platform itself depends on your local law and eligible region.
Covered. Data you submit at login, registration and during account verification falls within this policy. We process it only for account management and to keep your session authenticated.
Covered. Payment records linked to Nagad and Rocket activity on your account are stored and handled under this policy. Third-party payment processors operate under their own terms.
Covered for browsing behaviour on 27ok. Session logs, page-view data and in-lobby navigation records are collected as described in our cookie and data sections above.
Not covered. Game studios such as Pragmatic Play, PG Soft and JDB operate their own data environments. Links away from 27ok are outside the scope of this policy.
You have practical choices about the data we hold on your account. First, you can request a summary of the personal information we store — open a support query from within your signed-in account and specify that you want a data summary. Second, if any account detail is incorrect — your contact number, registered name or linked wallet identifier — you can update it through the account settings page or ask our support team to correct it on your behalf. Third, if you want to raise a question about how we process your data, the support route below is the right starting point; include your account reference so we can respond to the right record. Fourth, if you believe data is being held beyond what this policy describes, you can request a review. We aim to acknowledge data queries within a reasonable period, but we do not commit to a specific response window because handling time depends on the nature of the request and local regulatory requirements in your eligible region.
Submit a data-summary request through your signed-in account support query. Include your registered contact detail so we can match the request to your account.
Update your name, contact number or linked wallet identifier in account settings, or contact support with the correction and your account reference.
Use the published support route below. Describe the concern clearly and include your account reference; we route data questions to the team that handles policy matters.
If you believe we are holding data beyond what this policy allows, notify us in writing via the support channel. We will review and respond based on applicable requirements in your eligible region.
If you have a question about this policy, want to act on a data right, or need to report a concern, use the contact routes published on 27ok. We do not publish support hours or response-time commitments here because these can change; check the current contact page on the site for what is live. When you contact us about a privacy matter, include your account reference and a clear description of your query so it reaches the right team without unnecessary delay.
Open the chat widget from within your signed-in account session to raise a privacy question directly. Have your account reference ready when you start the conversation.
Send a written privacy query to the email address published on the Contact page of 27ok. Written requests create a clear record for data-right follow-ups.
Submit a structured query through the support form in your signed-in account area. Select the data or privacy category so the request is routed correctly from the start.
We apply reasonable technical measures to protect account data — including your login credentials and any wallet identifiers linked to Nagad or Rocket. These measures are operational and subject to change as the platform evolves; we do not make specific claims about encryption standards here. Cookies are used for session continuity and are described in the scope section above. Retention of your data follows what is necessary to run your account and what applicable law in your eligible region requires. If you close your account, residual data may be retained for the period required by relevant obligations before it is removed from active systems.
Account data including registration details and wallet transaction references is stored on secured systems. Access is restricted to personnel who need it to operate and support your account.
Essential cookies keep your session active and your account authenticated. Analytics cookies track browsing behaviour on 27ok. You can adjust non-essential cookies in browser settings.
Login credentials are processed through standard authentication flows. If you suspect unauthorised access to your account, contact support immediately using the published route above.
We keep your data for as long as your account is active and for any period required after closure by applicable law in your eligible region. Requests to review retention can be sent to support.
These questions cover what we hear most from people reading this policy. If your question is not answered here, use the support routes in the contact section above and include your account reference.
We collect the details you submit at registration — name, contact information and login credentials. When you use Nagad or Rocket to move funds, the transaction reference and amount are also recorded in your account wallet history.
We share data only where a payment processor such as Nagad or Rocket requires it to complete a transaction, or where applicable law in your eligible region requires disclosure. We do not sell your personal data to third parties.
Submit a data-summary request through the support form in your signed-in account. Include your account reference and describe what you are asking for. We will respond based on the nature of the request and applicable requirements in your eligible region.
Yes. Go to account settings to update your contact number or registered name directly. For corrections that cannot be made in settings — such as a linked wallet identifier — contact support with the correction and your account reference.
Residual data may be held for the period required by applicable law in your eligible region after account closure. Once that retention period passes, data is removed from active systems. You can request a review of retention through the support route above.
No. Studios such as Pragmatic Play, PG Soft, JDB, Bigtime Gaming and CQ9 operate their own data environments for game content delivery. This policy covers only what 27ok itself collects and processes on your account.